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FAQ

Who Has Questions?

Product Questions

Because of market fluctuations and supply chain issues that affect availability, we may receive products that are larger or smaller than what we normally receive. If for instance, the Halibut are smaller this time of year, there will be an extra piece or two in the box. The opposite would apply if the fish were running (swimming) larger. The variance allows us the flexibility to run efficiently without having to adjust pricing on a weekly basis.

Practically all of our foods come vacuum packed and will last at least a year, easily longer…

Australian Wagyu Beef is graded based on the density of the marbling known as the Beef Marble Score, (BMS) which ranges from 3 to 9. The higher the BMS, the more expensive it will be. We offer only six and above, as we feel it’s just the right amount of marbling.

Most all of our fish is indeed wild. Our premier quality fish and seafood comes from a variety of sources all over the world. Please see individual product descriptions for details.

Our chickens are Organic and Free Range. They are allowed to roam free to eat grass and clover, chase grasshoppers and are never, ever given any hormones, steroids or antibiotics.

Please contact our Customer Service Department at 800-831-FOOD (3663) immediately if there is an issue and we will resolve the problem.

BirdDog Network Questions

Anyone 16 and older can be a BirdDog.

No taxes are withheld. If the total received for the calendar year exceeds $600, a 1099 will be issued.

If not for that particular BirdDogs’ efforts, their contact probably would never have known about us. Perhaps they are not ready to purchase or does not need our service for any number of reasons. We simply feel that if a person whose referral purchases, they should be rewarded. One person can generate many possible contacts and from our standpoint, new customers are made and that’s important to the bottom line.

In order to keep things coordinated, every BirdDog receives a Specific Link that connects them to their Direct Referrals. That link tracks who referred whom and how much they purchase throughout your BirdDog Network.

Instead of spending our marketing budget on advertising, we’re cultivating new customers organically by spreading the wealth among our BirdDog Network. While it’s true that our profit margins will take a hit in year 1 of a customer relationship, we hope to make it up in the long-term customer loyalty.

Absolutely not… There’s no gimmick, no scheme. Just good honest marketing. A person can become a BirdDog, watch their network grow for free and never, ever has to purchase to earn the percentages promised. Nobody can buy in to get a higher percentage or any other benefits. All BirdDogs are treated equally and are compensated the same amount. Period.

Delivery Questions

Please contact our Customer Service Department at 800-831-FOOD (3663) immediately if there is an issue and we will resolve the problem.

No. But someone does. The products should go immediately into the freezer. If there are special instructions, make specific arrangements in the notes section when you check-out, as well as when our Customer Service Department representative contacts you to arrange for your delivery.

Yes, please contact our Customer Service Department for multiple address orders at 1-800-831-FOOD (3663) and they’ll be happy to help you.

At this time, we are doing limited shipping. Contact Us for details

Any other questions? Contact Us. We’ll talk…